Recall, Return and Refund Policy

Thank you for shopping at

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  1. You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  2. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to My Pura Vida Wellness Private Limited, 5th Floor, Unit 2A/1 (Octave Block) at Parcel 4, Salarpuria Sattva Knowledge City, Madhapur, Hyderabad, Telangana, India – 500081.
  3. Service refers to the Website.
  4. Website refers to Moderate, accessible from
  5. Goods refer to the items offered for sale on the Service.
  6. Orders mean a request by You to purchase Goods from Us.


At Moderate, we do our best to ensure that you are completely satisfied with our products and we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

  1. you received a defective item.
  2. the ordered item(s) is lost or damaged during transit; the ordered item(s) is past its expiry date.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is by Wallet, credit should be available within 48 hours.

How to Request a Refund:

To request a refund, simply contact us on Email/Helpdesk with your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at, or contact our customer support executives through online chat. We're here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Moderate Customer Support immediately or within 3 working days of receiving the products, to ensure prompt resolution. Please note that will not accept liability for such delivery issues if you fail to notify us within 3 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 10 working days of receipt.

You can cancel the order within 24 of hours receiving the prescription. Once we ship the product the order can only be cancelled by incurring a Rs. 80 to-&-fro delivery expense.


If you have any questions about our Returns and Refunds Policy, please contact us using contact us page / chat